Is live chat good for your business?

Nov 18 '17 | By Admin
Live chat has the ability to provide the convenient answers that customers want. So live chats useing 'skype', 'facebook messenger', 'whatsup' ant other helps to contact faster, and helps for your business.

44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer, 63% were more likely to return to a website that offers live chat.

Almost two in 10 live chat respondents did more than 75% of their holiday shopping online, compared with 14% of those who did not chat. A further 25% of chatters made 51% to 75% of their purchases on the Web, versus just 10% of those who did not participate in the chat service.



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